Me-Connect: An SMS Alert System for Online Pest Control Services

Abstract

MAPECON Cavite Highlands provides environmentally friendly pest control solutions, necessitating the development of an integrated system to serve as a notification alert to customers and service technicians. MAPECON employees and management face challenges as the company's customer base expands, resulting in dissatisfaction with customer service. This newly developed system alters the way MAPECON handles services provided, reducing human error and improving its current servicing system. This servicing system has the following features: (1) a system that reduces the service staff's workload in monitoring the customer's quarterly maintenance; (2) an online scheduling system that allows the administrator to view the Technicians' daily service at a given point in time; (3) a system that sends alert messages to Technicians regarding the assigned services; (4) an online system that uses SMS technology to shorten the process of scheduling services for Service Technicians; and (5) a system that uses SMS technology to alert Technicians for required service in the future. The descriptive method of research was used in this study, which was created with PHP as its platform and MySQL for its database, while the Fourth Generation Technique software model was used due to its flexibility. Me-Connect, also known as MAPECON's E-Connect, sends real-time transactions to the appropriate personnel, which is critical for providing good service. Using ISO/IEC 9126 software product quality standards, the system received an average rating of 4.53 from respondents, indicating that it served its functions properly and met all of the required requirements.