Automation of Information Technology System Infrastructure: An Improved Management Information System Productivity in the Higher Education Institutions

Abstract

Information Technology (IT) automation is key to IT modernization. Higher education such as colleges and universities nowadays are facing a lot of challenges, specifically, in their operational processes. Aiming to advance in order to cope up and overcome these challenges with paper forms, E-mails, and spreadsheets or anything that is not automated may cause significant slowdowns and delays.

In line with this, IT automation can help reduce human errors, make things run smoothly in the higher education institutions, and with the help of their Management Information System (MIS) workforce it can be achieved. With IT automation MIS workforce must become even more productive, innovative, and involved in more complex activities in order to help cope with the increasing global competition and meet consumer demands.

The main objective of the study was to determine if automation of IT system infrastructure can improve MIS productivity in the Higher Education Institutions (HEIs). The current productivity and performance of the MIS workforce were evaluated based on the current level of automation that has been implemented in the academe. An assessment was made to determine if there is an increase in productivity with the automation implemented in the IT system infrastructure.

In order to find a solution to the problem stated, the data gathered was processed statistically using the following descriptive and inferential statistics: percentage, frequency distribution, mean, standard deviation, and lastly, Pearson correlation with Cramer’s V analysis. The gathered data were processed using SPSS at the CEU Center for Data Processing.

Findings showed the analysis of the relationship of IT system infrastructure management and MIS productivity in meeting the demands of the service level requirements and minimizing pressure on operational processes and routine administrative tasks. It can be concluded that the automation of IT system infrastructure can improve and increase the productivity of the MIS workforce of the HEIs.

This paper recommends that other researchers along the field can look into the conduct of similar studies that would highlight the automation of IT system infrastructure in improving the MIS productivity in the HEIs involving the whole Region 3 and throughout the country but with a bigger sample size. Moreover, HEIs can discuss and review the development program needed for the MIS workforce such as more seminars and training to keep them abreast with the latest technology and trends to increase performance and output in their daily tasks.